Corporate culture

We have adopted corporate requirements and rules of official conduct, mandatory for every employee and enshrined in Russian Railways’ Code of Business Ethics. The Code defines key behavioural standards based on Russian Railways’ mission, values, and principles of corporate culture.

As part of corporate culture development in 2024, we delivered on an action plan to implement the Code of Business Ethics updated in 2023.

We developed engaging materials to help employees understand the Code better: brochures, posters, presentations, and videos that make key provisions clear and easily understandable.

Every employee must complete our mandatory Business Ethics Fundamentals course through the distance learning system. Nearly 300,000 employees completed this training in 2024. We also integrate ethics and culture training into our Corporate University programmes, network schools, and regional events to provide relevant insights into the Code’s provisions and corporate culture principles.

Ethics committees in our branches and designated ethics officers ensure Code compliance across all units.

Values and principles

Every employee of Russian Railways is guided by the Company’s brand values and associated principles of its corporate culture.

Brand values

People

We create an effective environment to develop and support our big team and nurture everyone’s self‑fulfilment and recognition. We put a primary focus on people, collaboration and attention to the needs of customers, colleagues and partners.

Partnership

We strive for creative and successful partnerships based on mutual respect and trust coupled with a responsible attitude towards nature and resources. We value everyone’s contribution to a common goal.

Openness to innovation

We are open to innovation and keep advancing our competencies to meet the challenges of an ever‑evolving world. For us, innovation is key to shaping the quality of our work.

Principles of Russian Railways’ corporate culture

Contributing to our country

We are action‑minded professionals. Every day, our efforts fuel the economy, moving hundreds of thousands of passengers and millions of tonnes of cargo. Our patriotism and commitment to our country help us build a better life for our people and a stronger nation.

Respecting people

We never forget that people are at the heart of everything we do – our colleagues, our customers, our partners. We are open to constructive conversations and care deeply about everyone’s well‑being. We value everyone’s opinions and needs, treat each other with respect, and stand against any form of discrimination.

Operating reliably

Reliability and safety are the core values that guide our work. We operate responsibly and ensure uninterrupted service. We guarantee high quality and deliver on our commitments. Our work touches the lives of people and the world around us. That is why we minimise risks and build trust with our partners.

Continuously improving

We are always open to new ideas, solutions, and technologies. We create an environment where innovation thrives, so we can constantly improve our work. We never settle for the status quo and are always striving to do better. We eliminate inefficient practices, simplify processes wherever possible, while maintaining safety and sustainability. We create opportunities for professional and personal growth for every member of our team.

Being efficient, conserving resources

We are determined to achieve results, but we use the Company’s resources wisely and responsibly. We find the best way to solve every challenge.

Working as a team, achieving a shared goal

We are united by a common purpose. We are honest and transparent in everything we do. We trust our colleagues’ expertise, keep our promises, and are always ready to lend a hand. We value every member of our team and work together to achieve our shared goal.

Values, principles, and corporate competencies are inextricably linked, forming the bedrock of our corporate culture. They foster an environment of trust and mutual respect, underpinning our commitment to fair competition, social responsibility, and objective, honest decision‑making in all personnel‑related matters.

Business communication: behaviour and style

To complement the existing Code of Business Ethics, Russian Railways has in place a guide titled Business Communication at Russian Railways: Behaviour and Style. It provides valuable guidelines on:

• professional conduct in business settings;
• effective meeting and negotiation techniques;
• digital etiquette and its best practices;
• appropriate business attire for different work situations.

The primary goal of business etiquette is to cultivate an environment that fosters collaboration, mutual understanding, and respect.

Ethics advice and ethical issue prevention mechanisms

GRI 2–26

The Business Ethics Officer is in charge of ethics advice and ethical issue prevention mechanisms at Russian Railways.

All employees who have grounds to believe that someone’s actions violate the Code of Business Ethics of Russian Railways, as well as the Russian laws, the Company’s Charter or regulations, or that someone commits other actions that may negatively affect the image and business reputation of Russian Railways, must inform their immediate superiors or the Business Ethics Officer.

In all of the Company’s units, conflicts between colleagues, superiors, and subordinates are addressed by ethics commissions, following the guidelines set out for ethics officers and ethics commissions in the branches of Russian Railways.

Ethics commissions:

• review reports and proposals regarding employees’ adherence to the standards and rules established by the Code of Business Ethics of Russian Railways;
• guide employees in resolving conflicts related to violations of the Code’s standards and rules;
• participate in resolving conflicts related to violations of the Code’s standards and rules;
• develop recommendations and proposals for employees on matters of business ethics;
• may inform unit heads about violations of the Code’s standards and rules for consideration when making decisions regarding employee incentives or career growth;
• develop proposals and response measures in relation to received reports. For gross violations of the Code’s standards and rules, the commissions have the right to initiate disciplinary action against the employee at fault. The severity of the violation, the degree of guilt, and the circumstances are taken into account when determining appropriate action.

One can report violations of the Code of Business Ethics by calling Russian Railways’ employee hotline for reports on social and HR issues at 8 (800) 100 15‑20 or by emailing ethics@rzd.ru.

The Company guarantees confidentiality of any report made and anti‑retaliation protection. The Company does not consider anonymous reports regarding violations of Russian Railways’ Code of Business Ethics.